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An announcement from Scott Hamilton of HPS Sims Introduction written by Jason Rimmer After my article about Tigers Unleashed   th...

Scott Hamilton of HPS Sims sends a message to Tigers Unleashed customers:) Scott Hamilton of HPS Sims sends a message to Tigers Unleashed customers:)

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HPS Sims

An announcement from Scott Hamilton of HPS Sims

Introduction written by Jason Rimmer

After my article about Tigers Unleashed  the first comment on a forum was a negative one which was  justified (I have to say some positive comments soon came along aswell) I copied the reply and sent it to Scott. Scott then sent out this email to the team which we felt ought to be published here for all to see.

Scotts message starts below..

"Hi guys,

First off, when this was released, we thought that it was good to go.  We had been running it for weeks, and it was checking out fine.  There were things I still wanted to work on, of course <!>, but there were no known crashes or major impediments to game play.

And even after it was released, it seemed to be good for a few months.. very few negative reports, and lots of suggestions.  And then it was like something snapped, and that's when we realized it wasn't as solid as we had thought.  And the worst part is that because things had gone OK for a while, I had started tearing things up to make improvements (plus we had put a lot of stuff "on hold" before the release to keep things as manageable as possible).  So the code was in a state such that I couldn't respond quickly to fix the problems as they started coming in.

As for how we managed to miss the boat, it was principally a matter of testing... or more correctly - the lack of the right type of it.   We had been running TU here on at least a dozen computers (incl. my wife's at work, my brother's, my mother in laws, etc).  But for the most part it was all AI vs AI.   I figured that would root out any really serious stuff.  But obviously it didn't, and because this was before Jason showed up, I didn't realize how cursory the comments coming in from the test crew really were (and that was 2 dozen people at the time). 

At that point I had already delayed the release for about 2 years (and the boards were full of "vaporware" comments and how HPS was going out of business), so with no known crash reports or other major issues, I decided to go for it.  It seemed like it a reasonable bet that it was OK.

And now we know why I'm not a betting man. :-)

Had I known, of course, I never would have released it.  Yes, it was intended as a WIP (all of my releases are), but not to the level it turned out to be.

As for the poster who feels ripped off and thinks I'm unprofessional, I do understand where he's coming from.  But all I can say is that I've refunded every persons money who has requested it, no questions asked.  It's been my policy since I started, and I still honor it for every single game I sell. 

So I don't agree he was completely ripped off.  Though, as a gamer myself (at least when I had time), I get the fact that he spent time and put emotional energy into it.  I also get that that can be even more valuable than money.   But there is no way I can refund that.  So all I can do is say I'm sorry and try to work as hard as I can to eventually put something out there he (and everyone else) can enjoy.

As for the forums... I also understand that it's the way many, if not most, people like to converse these days.  However, I still prefer email.  Maybe that makes me a dinosaur, but I encourage folks to email me and have my email address posted everywhere ( ).  And I reply to every single one I get from customers (just like Jason's all those years ago#, and the ones from all the other guys on that forum).  I find it's more personal, less likely to turn negative or off the subject, and allows me to really dig into issues.

The other thing, is that as my wife says, "you can waste hours on writing the simplest things".  Which, as you can see from this email, among others, is absolutely true. ;-)    Being a perfectionist is one of my major weakness, at least for things like this.  Where other people can spend five minutes and fire something off, I spend hours.  If I were on a forum, even just posting a minimal amount, I'd lose hours of work time.  And on the forums, it seems like there is never a minimal amount. ;-)

That's not to say I can't change or figure out a way to do it, but just that right now I agree with Jason (and Jeff and Joe) 100%.  The only thing that really matters is getting this out in a shape that we can all be happy with and proud of.   In some minds I'm already a "recluse" and an "SOB" and any number of other things (and that's before you even ask my cats!)...  and while it hurts deeply, there's nothing I can do about that besides getting this out the door. 

See ya!

#I don't think Scott realised at the time when sending me that first email that it would be the start of literally thousands of emails over the next few years I'd send back to him. I reckon sometimes I've sent him ten in a day!!

Tigers Unleashed the TSS Series : News from behind the scenes! The story starts many years ago when on the Gamesquad forums are heard...

Tigers Unleashed. It's been a long hard road, but we continue to push on! Tigers Unleashed. It's been a long hard road, but we continue to push on!

For your Wargamer, Toy soldier collector, MiniFig collector, military history nut. Reviews, interviews, Model Making, AARs and books!

HPS Sims

Tigers Unleashed the TSS Series: News from behind the scenes!

The story starts many years ago when on the Gamesquad forums are heard a WW2 version of the highly complex but apparently bug ridden modern tactical wargame POA2.5 developed by HPS Sims. Though news of what appeared to be an uncommunicative and reclusive developer named Scott Hamilton didn't instill much confidence it was even being worked on. So, when in the autumn of 2012 Tigers Unleashed suddenly appeared on the scene available to purchase I was taken aback but in a good way.  As soon as I had the money I bought it, and then came the disappointment. Not only did it have it's fair share of bugs it just didn't play how I'd imagined it to, I didn't see the complexity and to be honest never gave it enough time before I was asking for a refund and removed the game. Refund was given no problem, however I soon started to regret this hasty decision....

 Over the next few days something was bugging me about it, so as I had no spare cash at this point I asked my Mum to buy the actual CD for me as a slightly early Christmas present, and I'm so glad I did (sadly this situation at a later date was used against me when someone decided I'd pirated the game and contacted Scott with this information. Thankfully at that time, unknown to many, I was already good friends with Scott). As soon as it came I reinstalled and decided to contact Scott about the issues  I had found and also my thoughts overall about the game. I could see by this point the immense potential this game had if it's problems could be fixed and features enhanced. Scotts reputation however made me feel I wouldn't get a response so when this lengthy yet very interesting reply came I was rather surprised.

 It quickly became apparent to me Scott really wanted and needed some committed people to help test the game and get involved in improving it and getting it to reach it's potential it also became apparent on how committed he was to the game. So from that moment onwards I haven't stopped helping Scott and the other long term team member Jeff in trying to get the game to reach it's amazing potential. It seemed all this time he was wanting people to get involved and help out, he wasn't some recluse who kept it all very secret. To show how much he had needed people to help test and give feedback was when after three months of testing he told me he had had more feedback from me in those three months than in all six years of previous development. Another major thing quickly became apparent aswell, it was going to be a long drawn out process and not one for the impatient. The game is so complex plus with just one of us doing the code (Scott) that even minor issues can take weeks to fix and may require whole sections of the code to be rewritten. This can then have some knock effects which will need to be fixed as they become apparent in testing. To give you an idea of how complex the game is I once asked Scott if he could modify something regarding LOS (can't remember exactly). His reply was an explanation of how the game deals with sighting, it involved photons and god knows what else, so wasn't just a case of a quick number change here and there in the code. I suppose as POA was also made for the military then it had to be this complex to model new offensive and defensive technology.

 Due to the games complexity and the time it can take to fix things or add things any patches released have been very few and far between. Leaving a customer base extremely unhappy and convinced the game is dead and abandoned. Tigers Unleashed is another POA2.5 Or future customers are put off buying it. Yet work hasn't stopped since the day of release. I doubt a day hasn't gone by where nothing was done. Apart from the testing I've created more or less a whole new set of unit symbols for more or less every vehicle and Infantry type in the data tables. I've also added loads of new sound effects. As far as testing goes I have over forty pages in Outlook containing all the emails I've had in reply to my own and I'd say I've sent Scott three or four times that many.I promise that we who work on it are also extremely frustrated about how much time it is all taking. I'll say here and now when at times it seemed we had taken one step forward and then, yet again, another two steps back I felt like throwing in the towel. However we have all become firm friends and we all still believe in the game and it's future potential is just to great to abandon and leave behind. So we continue to work on it, over the course of the few years I've been involved the odd person has come along to join us but soon left as the game does require alot of commitment and belief. One other drops in every now and again and that's Harry (Hello Harry). He really gets into the nitty gritty and will be very valuable in the later stages of testing and all the obvious things are working as they should be and I hope start getting close to it's full potential.

 Alot has been done and achieved over the last four years, most of it the player wont really notice but needed doing. Alot of code has been fully rewritten which will help with any future bugs etc by speeding up the fix process. The game also has some new features the player will notice and I'd say nearly all game features have been improved on to some degree since release. My latest test patch is playing better than ever when it comes to a game being derailed by a bug or crash. Infact those who haven't played the game since near the release will definitely notice the all round improvement to the game. Saying this we still have a long way to go. Currently there are two biggies that need to be done. The first is that the AI needs a total going over, both it's defensive and offensive capabilities need work. The second is that there are still some issues regarding actual combat which need ironing out so that the game plays out in a realistic manner. Then we have my own personal wants and requests. I feel the game needs some new ways of getting over information to the player say at the end of each turn I've done a couple but the stock scenarios do the game little justice and they need reworking. More aswell as better use of current features, for instance the combat report could and should be something that can immerse the player aswell as add tension etc to the game. SOPs based on distance to enemy be added which in turn when set with the current set of SOPs for the AI during scenario creation will help improve it's performance immensely. Scratch built, unique, non geomorphic maps created, some creating the actual terrain a historical battle was fought on. Make sure all weapons, ammo, vehicles and infantry types in the data tables are also in the games extensive TOEs the players can pick from when creating a new scenario. Last I suppose on the list is the campaign feature which isn't actually working so the award\medal system doesn't work. Again this is something that will get done as we'd love to make actual campaign disks once the game has reached it's potential and I guarantee when that happens it will sell and sell well.

 Looking back I've really enjoyed testing the game and have made a great friend in Scott. I also gained new skills making the new default unit set which I really enjoyed doing and I feel not only enhances the game visually but also helps the player with regard to knowing exactly what vehicle, AFV or infantry type it represents.The new sound effects also help with the immersion aspect. That's the additions I've personally have made to the game besides which it also sports an endless list of fixes and improvements, aswell as new features, some obvious and others not ,which again improve the game experience. So what is easily the most complex and deatiled tactical wargame ever developed for civilian use is improving at every step and the next patch is the one I think were players notice the game making good strides towards it's full potential. Which is a great thing as I reckon we wont see a tactical wargame of this complexity released to the public for a very long time, if ever.

 So I'll leave with this. I promise you, behind the scenes work has never stopped on the game and it will continue until Tigers Unleashed is flying on all cylinders and stands dominant as the greatest tactical WW2 wargame ever made, which Scott, Joseph and myself fully believe it can and will be. Even at that point we'll keep working away with new games in the series. A great thing about TU is that any new game will share the same exe file so only the actual data tables and obviously scenarios are different. This means all work done on a new game is also being done for TU. So when working on a new game for the series Scott is also working on TU for no actual extra work..if you follow:) I hope this helps ease any worries about what's happening with the game. Now back to testing....

One more thing. People must understand that TU is really a labour of love and really just a one man project. There is no money to hire people to do things like pay for another coder etc. Those who work on it are unpaid and doing it for free, because of faith in the game and also to help a friend continue with his labour of love:) TU is a work in progress and will be even when it has surpassed it's original design because things can always be improved or added too. This means TU will continue to improve long into the future. So when you look at the game remember it's growing like a person, currently it's at the primary school age which means it still has alot of growing and maturing to do:)

Note: I'll keep you updated on progress as much as possible, however until you hear work has stopped on TU (not happening),  which I'd post here,  we will be busy working away at the game.